Procedures for Requesting Help:

You may contact the MDE Help Desk by e-mail at mdenetworksupport@mde.k12.ms.us or telephone at 601.359.2837. When calling the Help Desk, an operator will answer your call and obtain pertinent information regarding your problem. This person will log your call and assign your request to the appropriate support group.

Our goal is to provide a real person to answer your call, but should you need to leave a message or send an e-mail, it is essential that you include the following information in any message:

• Name and phone number of person needing assistance
• Location, school district, etc of person needing assistance
• Detailed description of the problem (hardware/software) including any error codes or messages

Once your Help Desk request is logged, you will receive a Help Desk Ticket Number via e-mail or phone, depending on how we received your request. Please keep this number for future reference if needed.

At this point, your ticket will be assigned to the appropriate support group. Tickets will be assigned based equally on order received and urgency of the problem.

Should you need to place additional calls to the Help Desk for the same problem, please refer to your original Help Desk Ticket number.

Every effort is made by User Support Services staff to provide a resolution to your problem in a timely manner. Thanks for your help and cooperation.

Central High School
Suite 118
359 North West Street
P. O. Box 771
Jackson, MS 39205-0771